Refund policy

We accept return requests made within 14 days after an order is delivered.

To qualify for a return, the item must be unworn, unused, and returned in its original condition and packaging. Proof of purchase is required.

To request a return, please contact Jennifer’s Creations through the Contact page before sending the item back. Return instructions will be provided after the request is approved. Items returned without first requesting a return may not be accepted.

Customers are responsible for return-shipping costs unless an item arrives damaged or the wrong item was sent. Original shipping charges are not refundable.

Please inspect your order when it arrives. If an item is damaged or incorrect, contact us promptly and include photographs so we can make it right.

After an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Your bank or card provider may require additional time to process and post the refund.